ASUS camera black screen error occurred in Windows 10 mostly due to corrupted drivers. In this case, you can resolve the problem by fixing the faulty drivers. But in some cases, fixing drivers would not work. Then you can try another methods. Read on to find out how to fix ASUS webcam black screen issues in Windows 10.
It is reported by many Windows 10 users that Windows 10 Anniversary Update would break webcams. If your webcam get black screen after you install the Windows 10 Anniversary, uninstall the update and the problem should fix (See How to Uninstall Windows 10 Anniversary Update).
If not, try following methods.
Change Webcam Settings in Skype (of course only if you have one)
The reason why setting Exposure in Video Settings of Skype to Auto works is still unclear. But it worth a try, which may work like a charm for you. If you don’t have Skype, this method doesn’t apply to you. Skip and proceed to other methods.
Follow these steps:
2. Click Tools in menu bar and select Options.
3. Click Video settings in left pane and click Webcam settings button in right pane.
4. Click Camera Control tab and set Exposure to Auto by ticking the box next to it.
5. Click Apply then OK.
Add Legacy Hardware Manually
1. Go to Device Manager.
2. Click Action in top menu bar and select Add Legacy Hardware on drop-down menu.
3. Click Next.
4. Select option Install the hardware that I manually select from a list (Advanced). Then click Next.
5. Select Imaging devices and click Next.
6. Ignore the list and click Next.
7. Follow the remaining on-screen instructions to finish the installation.
Uninstall the Camera Driver
Uninstall the driver then restart your PC for Windows to load the driver automatically.
Follow these steps:
1. Go to Device Manager.
2. Expand category “Imaging devices” and right-click on the camera device. (You may see a yellow mark next to the device.).
3. After uninstalling the driver, restart your PC then Windows will install the driver automatically.
Update the Camera Driver
First, try updating the driver via Device Manager:
1. In Device Manager, right-click on the camera device and select Update Driver Software…
2. Select Browse my computer for driver software.
3. Select Let me pick from a list of device drivers on my computer.
4. Select USB Video Device and click Next button.
If this doesn’t work, go to ASUS’s website to check for and download the latest Windows camera driver for your computer. Before you get started, ensure that you know the PC model (See How to Find Model Name) and the specific operating system that you are using (See How to Get Operating System Version).
If you have difficult updating driver manually, you can use Driver Easy to update the driver automatically. Driver Easy will scan your computer to detect all problem drivers, then provide you with new drivers instantly. It has Free version and Professional version. Both versions can be used to download drivers automatically. But with Professional version, you will get higher download speed and enjoy full features including the one-click update feature, which allows you to update drivers with just one-click. More importantly, you can enjoy free expert tech support guarantee. You can contact Driver Easy support for further assistance regarding the ASUS camera black screen issue.
Hope you find these methods helpful.