While you’re playing games, if your PS4 controller suddenly stops syncing with the console, it’s not a happy experience. You may worry that you need to send the console back to Sony to have it checked. Stop worrying that, as you’re not alone. Many PS4 gamers have reported this issue. You can fix it with one of the solutions in this article.
If the problem is caused by the broken console or the controller, you should send it back to Sony (Of course the product need to be within the warranty period.). But usually, the broken console or the controller is not the case. Just try below solutions first.
Solution 1: Reset your PS4 controller
To fix the issue, the first thing you can do is reset your PS4 controller. PS4 has a reset button which allows you to do a reset in case something went wrong with the controller.
Follow steps below:
1) Turn off your PS4.
2) Locate the reset button. The reset button is a small button on the back of the PS4 controller under the L2 button.
3) Use a paper-click or something similar to push the button into the tiny hole. Hold the button down for about 3~5 seconds and release.
4) Hold down the PS button then the PS4 should turn on.
5) Check to see if the problem is resolved.
Solution 2: Unplug the console from its power source
This method is allow the console to rebuild the system files. Follow steps below:
1) Turn on the PS4.
2) While it’s running, unplug it from any power source like wall outlet. If you are using a surge protector, you can just turn off the surge protector.
3) Plug the console to the power source, and press the PS button to turn it on. As soon as the console reboots, it’ll rebuild the system files.
4) Check to see if the problem is resolved.
In most cases, Solution 1 and Solution 2 should fix the issue. If they don’t work for you, the issue could be a broken USB port, a problematic controller or the console. Then you can follow steps below to troubleshoot the problem.
1) Try the controller on a different USB port. If the controller can work on another USB port, the problem is the USB port.
2) Try to connect the controller to the console using a different USB cable. This is to check to see if the problem is caused by the USB cable.
3) Try a different controller if possible.
4) Try a different console if possible.
Hope the instructions above help you resolve the problem. But if they don’t, please feel free to leave your comments. We’ll try our best effort to improve the article.