When you connect any pair of Bluetooth headphones or Bluetooth devices to your computer, but the audio cuts in and out randomly or disconnects even when it is fully charged, it’s pretty sure you’re experiencing the Bluetooth audio stuttering issue. Don’t worry, you’re not alone and we have fixes for you.

If you’re using 2.4 GHz band WiFi, your Bluetooth devices and Wi-Fi may interfere with each other and cause the stuttering issue. Shut down your Wi-Fi and check whether the problem disappears. If the problem remains, read on to try the below fixes.

Try these fixes:

There are 6 fixes that have helped many users solve the Bluetooth audio stuttering issue. You don’t have to try them all; just work your way down the list until you find the one that works for you.

  1. Run the Bluetooth troubleshooter
  2. Disable audio enhancement 
  3. Change audio formats
  4. Update the Bluetooth adapter drivers
  5. Disable Hands-free Telephony
  6. Stop Bluetooth support service
    Bonus tip: Try the Phone Link

Fix 1: Run the Bluetooth troubleshooter

Windows has built-in troubleshooters to fix some common errors. You can run the Bluetooth troubleshooter to fix the Windows 10 Bluetooth audio stutter problem. This is the most common and easy way to fix the problem.

If you’re using the Windows 11 system, follow the steps below:

  1. Press the Windows logo key + I keys to open Settings.
  2. Click System > Troubleshoot > Other troubleshooters.
  3. Click the Run button next to the Bluetooth, and follow the instructions.

Here’s how to do it on Windows 10:

  1. Press the Windows logo key + I keys to open Settings.
  2. Click on Update & Security.
  3. On the left pane, click Troubleshoot.
  4. Under Find and Fix other problems, click on Bluetooth.
  5. Click on Run the troubleshooter.
  6. Follow the on-screen instructions to finish the process.
  7. Reboot your computer and check whether the problem is fixed or not.

If this fix was unable to solve the issue, please move to the next fix.

Fix 2: Disable audio enhancement 

Audio enhancement is designed to make your system sound perfect. But things can go wrong somethings. To fix your sound stuttering problem, please perform:  

  1. On your keyboard, press the Windows logo key + R on the keyboard at the same time.
  2. Type mmsys.cpl and press Enter. 
  3. Right-click your default playback device (the one with a green tick) and click Properties. 
  4. Click Enhancement. Make sure the box for Disable all enhancements is empty. Click Apply and OK to save the change. 

If you don’t have an Enhancement tab here, the culprit is not enhancement then. Move on to the next fix. 

Fix 3: Change audio formats

If your audio driver or software doesn’t support the current audio format you have, sound issues such as static or stuttering would happen. To fix it, you can try different audio formats: 

  1. On your keyboard, press the Windows logo key + R on the keyboard at the same time.
  2. Type “mmsys.cpl” and press Enter. 
  3. Right-click your default playback device (the one with a green tick) and click Properties. 
  4. Click the Advanced tab. Select 16 bit, 48000 Hz (DVD Quality). Click Apply and OK to save the changes. 
  5. Test to see if your sound is still stuttering. If yes, go back to step 4 and try some other formats until you find the one that works for you. 

If your audio problem remains, don’t worry, you need to update your audio drivers. Move on to method 4 for help. 

Fix 4: Update the Bluetooth and audio drivers

Wrong or outdated Bluetooth adapter and audio drivers could be the reason for the Bluetooth audio stuttering issue. So you should ensure that these drivers are updated to the latest versions.

You can manually update your audio and Bluetooth drivers from the manufacturers’ websites, which requires time and computer skills.

If you don’t have time, patience, or computer skills, we recommend Driver Easy.

Driver Easy will automatically recognize your system and find the correct drivers for it. You don’t need to know exactly what system your computer is running, you don’t need to risk downloading and installing the wrong driver, and you don’t need to worry about making a mistake when installing. Driver Easy handles it all.

  1. Download and install Driver Easy.
  2. Run Driver Easy and click the Scan Now button. Driver Easy will then scan your computer and detect any problem drivers.
  3. Click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system.

    (This requires the Pro version which comes with full support and a 30-day money-back guarantee. You’ll be prompted to upgrade when you click Update All. If you’re not ready to buy the Pro version, Driver Easy offers a 7-day free trial which includes access to all the Pro features such as high-speed download and one-click install. You won’t be charged anything until your 7-day trial has ended.)

  4. Restart your computer for the changes to take effect.
The Pro version of Driver Easy comes with full technical support.
If you need assistance, please contact Driver Easy’s support team at support@drivereasy.com.

Fix 5: Disable Hands-free Telephony

According to some forum users, the Hands-free Telephony feature is the culprit to the Bluetooth audio stuttering issue on their computers. Disabling it fixes the problem completely. To see if this does the trick for you as well:

  1. On your keyboard, press the Windows logo key and the I key to open Windows Settings.
  2. Select Bluetooth & devices, then Devices.
  3. Scroll down and select More devices and printer settings.
  4. Right-click your headset and select Properties.
  5. Go to Services, and untick the box for Hands-free Telephony.
  6. Click Apply and OK to save and exit.

Try your Bluetooth devices again to see if the stuttering problem remains. If so, please move on.

Fix 6: Stop Bluetooth support service

  1. On your keyboard, press the Windows key and the R key at the same time. Copy and paste services.msc and hit Enter.
  2. Right-click Bluetooth support service and select Stop.
  3. Reconnect your Bluetooth device and see if the audio stuttering problem persists. If so, please move on to the next fix.

For some, stopping the Bluetooth support service helps stop the audio stuttering problem. To see if this does the wonders for you too:

One of our users shared a method that solved the problem. After they connected and unpaired their phone from the computer, the stuttering stopped. This process of connecting and unpairing Bluetooth devices may reset or clear any temporary connection issues, including audio stuttering. Bluetooth connections can sometimes become corrupted or conflicted with other devices, so reestablishing the connection may fix those problems. It’s not clear if it works for everyone, but since it’s free and easy, there’s no harm in trying.

  1. Search for “Phone Link” on your Windows 11 PC taskbar.
  2. Select ‘iPhone®’/ ‘Android’ and complete the setup with the QR code.
  3. Once connected, you can click the Setting button on the topper-right corner.
  4. In the Device tab, you can delete your phone to unpair it to your computer.
  5. Check your audio to see if it works.

We’ll be glad if any of the fixes above can help. But if you need more help with your audio issue on Windows 10, feel free to leave us comments and we’ll see what we can do to help. 

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[GELÖST] Bluetooth Kopfhörer stottert Windows 10
Haben Sie Ihren Kopfhörer über Bluetooth mit Ihrem Computer gekoppelt, ruckelt, stottert oder rauscht jedoch der Sound? Hier sind 5 Lösungen.

Carol Xu

Carol Xu

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