If you suddenly cannot scroll with two fingers on your touchpad, don’t worry. Use the solutions in this post, the problem should resolve. Apply to Windows 10, 7, 8 & 8.1.

There are four solutions to fix the problem. You may not have to try them all. Just work your way down at the top of the list until you find the one that works for you.

  1. Change the Mouse Pointer
  2. Enable Two Finger Scrolling
  3. Roll back the touchpad driver
  4. Update the toupad driver

Solution 1: Change the Mouse Pointer


Changing the mouse pointer had worked for some users who had the same error. So it is worth a try. 

If you are not sure how to change change the mouse pointer, refer steps below.

1) Open Control Panel. (If you are not sure how to open the control panel, visit How to Open the Control Panel).

2) View by Category and select click on Hardware and Sound.

3) Under Devices and Printers, click Mouse.

 

4) Select the new pointer from the drop-down menu of Scheme. You can change the mouse pointer to a solid black one.

5) Click Apply button.

Solution 2: Enable Two Finger Scrolling

The error would occur if the two-finger scrolling feature is disabled. Follow steps below to enable it.

1) Open Control Panel.

2) View by Category and select click on Hardware and Sound.


3) Under Devices and Printers, click Mouse.



4) Under Devices, click Device Settings tab. Highlight Synaptics TouchPad and click the Settings button. (Note the Device Settings tab only appears when the touchpad driver is installed.)



5) Expand MultiFinger Gestures, and check the box next to Two-Finger Scrolling.



6) Click Apply buttons.


Solution 3: Roll back the touchpad driver

This could be a faulty driver issue. So try to roll back the driver and see if it works.

Follow steps below to roll back the touchpad driver.

1) Open Device Manager.

2) Expand category “Mice and other pointing devices“, and right-click on the touchpad device and  select Properties. (In the case here, it is Synaptics Pointing Device.)



3) Click Driver tab and click on Roll Back Driver. (If the button is grayed out, it means the driver cannot be restored. This solution doesn’t work for you.)



4) If prompted for the confirmation to continue, click Yes.



5) Restart the computer.

If rolling back driver doesn’t work for you, try to uninstall then update the driver.

 

Solution 4: Update the toupad driver

The steps above may resolve the problem, but it they don’t, update the touchpad driver. 

There are two ways you can get the right driver for your touchpad: manually or automatically.

Manual driver update – You can update your touchpad driver manually by going to the manufacturer’s website, and searching for the most recent correct driver for each. Be sure to choose only drivers that are compatible with your variant of Windows version.

Automatic driver update – If you don’t have the time, patience or computer skills to update your touchpad driver manually, you can, instead, do it automatically with Driver EasyDriver Easy will automatically recognize your system and find the correct drivers for your touchpad, and your variant of Windows version, and it will download and install them correctly:

1) Download and install Driver Easy.

2) Run Driver Easy and click the Scan Now button. Driver Easy will then scan your computer and detect any problem drivers.

3) Click the Update button next to the flagged touchpad driver to automatically download and install the correct version of that driver (you can do this with the FREE version).

Or click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system. (This requires the Pro version which comes with full support and a 30-day money back guarantee. You’ll be prompted to upgrade when you click Update All.)

4) Restart your computer and check to see if the problem is resolved.

That’s all there is to it. Hopefully one of these methods resolves your problem, and you can now use your two finger scroll.

Please feel free to leave your comment below if you have any questions.

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Adam
Adam
5 years ago

I lost functionality after a windows update and none of these solutions were working for me. I found a 5th that did work:
Start > Add or remove programs

The click on the program for your touchpad (mine was called ASUS Smart Gesture) > Modify > Repair > Restart
Working fine for me now

Ruphine
Ruphine
5 years ago
Reply to  Adam

Works for me too. Thank you very much.

DLithium
DLithium
5 years ago
Reply to  Adam

You saved my day, thanks!

Karim
Karim
4 years ago
Reply to  Adam

Thank you bro

Azra
Azra
4 years ago
Reply to  Adam

It worked for me as well. Thank you!

Gusman Megeriche
Gusman Megeriche
5 years ago

just changing the mouse pointer did the trick for me! Thanks alot!

Justin Zhang
Justin Zhang
5 years ago

I am having the same problem as Alveda

ivan
ivan
5 years ago
Reply to  Justin Zhang

change to one finger edge scrolling and then switch back to double finger scrolling worked for me

Alveda
Alveda
6 years ago

In the second option, there is no place on the mouse settings that says “devices”

Flevo
Flevo
6 years ago

My trackpad’s scroll function stopped working 3 years ago. I re-installed the ATK Package and Smart Gesture drivers so many times.
Somehow changing the freakin’ mouse pointer out of all things fixed the issue. Thanks a ton

Jason Darcey
Jason Darcey
6 years ago

None of it is working. Got the latest driver, nothing to rollback to, and none of the others fixed it.

Hamza
Hamza
6 years ago

Thanks. It worked

Sainath Sushil
Sainath Sushil
6 years ago

Thanks a LOT for the tip !! It really saved my life. My Two finger scroll suddenly stopped working a few minutes before my Seminar. I just happened to see this solution (ROLLBACK) and it saved me from getting embarrassed in front of everyone.

santanu
santanu
6 years ago

i am unable to find a soln after installing driver easy setup . please do help me after that what can i do to resolve it .

Camilla Mo
Camilla Mo
6 years ago
Reply to  santanu

Hi,

I’m sorry that Driver Easy didn’t help resolve the problem. The problem might not be caused by driver issues. Please feel free to contact our support team at support@drivereasy.com for further assistance regarding this issue. Please attach the URL of this article so we could assist you better.

Peter
Peter
6 years ago

Changing the mouse icon (step 1) worked.

Billy .S
Billy .S
7 years ago

Listen these people are just trying to get you to buy a program. do not buy it. If you cant update a driver using windows then it doesnt need updated. So why buy this program that will do nothing. Thanks

George
George
7 years ago

Thanks a lot!

Andrea Rodriguez Serrano
Andrea Rodriguez Serrano
7 years ago

What can I do if I have the pro version of the program and it still doen´t let me enter the settings to go back to two finger scrolling?

Camilla Mo
Camilla Mo
7 years ago

Hi Andrea Rodriguez Serrano,

Driver Easy Pro provides the 30-day money back guarantee. If it doesn’t help you resolve the problem, you can ask for a full refund. Or you can contact our support team at support@drivereasy.com for further assistance.

Billy .S
Billy .S
7 years ago

Listen these people are just trying to get you to buy a program. do not buy it. If you cant update a driver using windows then it doesnt need updated. So why buy this program that will do nothing.

Kiana M Keller
Kiana M Keller
7 years ago

What do i do if it will not allow me to click settings?

Camilla Mo
Camilla Mo
7 years ago
Reply to  Kiana M Keller

Hi Kiana,

I’m am sorry I could not locate your problem due to limted information. Please try using Driver Easy to update the drivers. If it doesn’t help resolve the problem, you contact our support team at support@drivereasy.com for further assistance.