If you suddenly cannot scroll with two fingers on your touchpad, don’t worry. Use the solutions in this post, the problem should resolve. Apply to Windows 10, 7, 8 & 8.1.
There are four solutions to fix the problem. You may not have to try them all. Just work your way down at the top of the list until you find the one that works for you.
- Change the Mouse Pointer
- Enable Two Finger Scrolling
- Roll back the touchpad driver
- Update the toupad driver
Solution 1: Change the Mouse Pointer
Changing the mouse pointer had worked for some users who had the same error. So it is worth a try.
If you are not sure how to change change the mouse pointer, refer steps below.
1) Open Control Panel. (If you are not sure how to open the control panel, visit How to Open the Control Panel).
2) View by Category and select click on Hardware and Sound.
4) Select the new pointer from the drop-down menu of Scheme. You can change the mouse pointer to a solid black one.
5) Click Apply button.
Solution 2: Enable Two Finger Scrolling
The error would occur if the two-finger scrolling feature is disabled. Follow steps below to enable it.
1) Open Control Panel.
2) View by Category and select click on Hardware and Sound.
3) Under Devices and Printers, click Mouse.
4) Under Devices, click Device Settings tab. Highlight Synaptics TouchPad and click the Settings button. (Note the Device Settings tab only appears when the touchpad driver is installed.)
5) Expand MultiFinger Gestures, and check the box next to Two-Finger Scrolling.
6) Click Apply buttons.
Solution 3: Roll back the touchpad driver
This could be a faulty driver issue. So try to roll back the driver and see if it works.
Follow steps below to roll back the touchpad driver.
1) Open Device Manager.
2) Expand category “Mice and other pointing devices“, and right-click on the touchpad device and select Properties. (In the case here, it is Synaptics Pointing Device.)
3) Click Driver tab and click on Roll Back Driver. (If the button is grayed out, it means the driver cannot be restored. This solution doesn’t work for you.)
4) If prompted for the confirmation to continue, click Yes.
5) Restart the computer.
If rolling back driver doesn’t work for you, try to uninstall then update the driver.
Solution 4: Update the toupad driver
The steps above may resolve the problem, but it they don’t, update the touchpad driver.
There are two ways you can get the right driver for your touchpad: manually or automatically.
Manual driver update – You can update your touchpad driver manually by going to the manufacturer’s website, and searching for the most recent correct driver for each. Be sure to choose only drivers that are compatible with your variant of Windows version.
Automatic driver update – If you don’t have the time, patience or computer skills to update your touchpad driver manually, you can, instead, do it automatically with Driver Easy. Driver Easy will automatically recognize your system and find the correct drivers for your touchpad, and your variant of Windows version, and it will download and install them correctly:
1) Download and install Driver Easy.
2) Run Driver Easy and click the Scan Now button. Driver Easy will then scan your computer and detect any problem drivers.
3) Click the Update button next to the flagged touchpad driver to automatically download and install the correct version of that driver (you can do this with the FREE version).
Or click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system. (This requires the Pro version which comes with full support and a 30-day money back guarantee. You’ll be prompted to upgrade when you click Update All.)
4) Restart your computer and check to see if the problem is resolved.
That’s all there is to it. Hopefully one of these methods resolves your problem, and you can now use your two finger scroll.
Please feel free to leave your comment below if you have any questions.